Frequently Asked Questions
Certainly, free platforms are very useful, but they don't always guarantee finding all the trails that can be explored. It can happen that paths uploaded by hikers attempting "new routes" are encountered.
Because of this, one might come across abandoned trail sections and, in the worst-case scenario, be unable to continue the journey, posing serious safety risks.
Relying on Portofinotrek, you can be sure to walk on trails that have been explored multiple times by our staff, comprised of local people who have a deep understanding of the area.
We create the itinerary for your journey. All you need to do is fill out the form at the beginning of this page, providing us with the key information that will characterize your route.
Fill out the form, add everything to the cart, and proceed to checkout.
You will receive an order confirmation email, after which our staff will contact you via email for further details.
Of course, you can contact us before making a purchase. We are available to answer your questions and provide you with additional information if you need it. You can reach us through the contact form.
Feel free to ask for clarification to ensure that the product meets your needs before making a purchase.
After finalizing the itinerary and all the details, we require at least one business week to compile and create everything.
The complete material will be sent to you via email.
If the refund request is made before the work has been set up, we will refund the full amount paid.
If the request comes after the itinerary has been completed but not yet delivered, you will receive a 50% refund of the amount paid.
Once the material has been sent, no refund is available.
Portofinotrek is not a travel agency or a tour operator, so we cannot create packages that include hotels or similar accommodations.
No constraints. You choose the day to start. You decide whether you want to stay for one or more nights in a specific location that you may particularly like.
The fact that you are free to book accommodations also leaves you equally free to extend your stay in a certain place.
With the equipment we will provide, assistance should not be necessary, but in case of unexpected events, you can contact us via email.
24-hour assistance is not provided.
When planning the trek, we will discuss your physical abilities to advise you on the most suitable route for your level.
In any case, for any trekking activity, a certain awareness of what you are about to undertake, minimal athletic preparation, and appropriate gear (backpack, hiking boots, water bottles, and technical clothing) are essential.