Terms and conditions

Terms and Conditions

Last updated: 8 April 2026

1. Website Owner and Seller

These Terms and Conditions govern access to and use of the PortofinoTrek website, as well as the purchase of products and services offered through the website.

Seller and website owner:

Buzio Francesco
Via del Castellino 1, Rapallo (GE), Italy
VAT No. 02765570995
Email: contact@portofinotrek.com

2. Scope of Application

These Terms and Conditions apply to all users of the website and govern, where applicable:

  • the browsing and use of the website;
  • the purchase of the printed map;
  • the purchase of the online map or products that include access to the online map;
  • the purchase of Supporter and Supporter+ plans;
  • the purchase of additional digital services or content, where available.

3. Description of Products and Services

PortofinoTrek offers physical products, digital content and temporary access to website services.

3.1 Free User

Free users may browse the website and access only the features and content identified as freely available.

3.2 Printed Map

The purchase of the printed map alone does not activate a Supporter or Supporter+ plan and does not change the user's access level to website services unless expressly stated on the product page.

3.3 Online Map

The purchase of the online map, or of a product that includes it, grants access to the online map shared through the services indicated by the website for a period of 6 months from the activation date, unless otherwise specified on the product page.

3.4 Supporter Plan

The Supporter plan grants access, for 12 months from the activation date, to the features and content described on the relevant product page and on the plan comparison page published on the website.

3.5 Supporter+ Plan

The Supporter+ plan grants access, for 12 months from the activation date, to the features and content described on the relevant product page and on the plan comparison page published on the website, including any advanced tools reserved for that plan.

4. Prices

The applicable prices are those displayed on the website at the time the order is placed.

As of the date of these Terms, the plans are generally structured as follows:

  • Free: €0
  • Supporter: €20
  • Supporter+: €39

Any promotions, bundles or price changes shall be valid only if published on the website or indicated on the relevant product page.

5. Duration and Commencement

  • Access to the online map purchased as a digital product or included in a bundle lasts 6 months from the activation date.
  • The Supporter plan lasts 12 months from the activation date.
  • The Supporter+ plan lasts 12 months from the activation date.

6. Upgrade from Supporter to Supporter+

A user holding a Supporter plan may upgrade to Supporter+ when that option is available on the website.

Unless otherwise stated:

  • the upgrade requires payment of the price difference between the two plans;
  • at present such difference is €19;
  • the upgrade activates the Supporter+ plan immediately;
  • the Supporter+ period starts again for 12 months from the upgrade date.

7. Planner, Custom Itineraries and Fair Use

Certain website features, including itinerary generation, route planning, loop creation, personalised suggestions and similar tools (collectively referred to as the “Planner”), may be reserved for Supporter+ users or for specific products identified on the website.

Unless otherwise specified, the Supporter+ plan includes up to 30 Planner generations per month.

The Planner is provided for personal, lawful and non-abusive use. PortofinoTrek reserves the right to apply technical, quantitative or fair-use limits to ensure the stability, quality, security and sustainability of the service.

The use of the Planner for commercial, automated, bulk, scraping, speculative or other purposes incompatible with normal personal use is prohibited unless previously authorised in writing.

Additional Planner credits, usage packages or extra services may be offered as separate products under the conditions stated on the relevant product pages.

8. Conclusion of the Contract

The contract is deemed concluded when the order is correctly received by the website and the payment is authorised or confirmed by the payment service provider.

9. Payment Methods

Payments are processed through the payment systems available on the website, including Viva Wallet and any methods supported by the relevant provider, such as payment cards and PayPal, where available.

PortofinoTrek does not store the user’s complete payment details.

10. Access to Digital Content and Activation

Access to digital content, online maps, premium features or reserved tools may require technical activation times, account linking or sharing through third-party services, particularly Google Drive or related services.

The user must provide accurate information and a valid email address suitable for the purchased service.

11. Right of Withdrawal and Refunds

For physical products, the applicable legal provisions regarding withdrawal rights for distance contracts shall apply where required.

For digital content, digital access, Supporter and Supporter+ plans, as well as digital services or features that have been activated or made available, no refund shall be provided once performance of the service has begun or the digital content has been made available, to the extent permitted by applicable law and subject to any required consent obtained during purchase.

Where mandatory consumer protection laws grant non-waivable rights, such rights shall prevail over these Terms.

12. User Responsibility and Hiking Safety

The content of the website, maps, tracks, routes, directions, suggestions and planning tools are provided for information and support purposes only.

The user remains solely responsible for their decisions, planning of outdoor activities, verification of weather conditions, trail status, restrictions, regulations, personal physical condition, equipment and any other relevant circumstance before and during an excursion.

PortofinoTrek does not guarantee the absence of errors, interruptions, terrain changes, closures, hazards or subsequent modifications to routes and shall not be liable for damages, accidents, losses or harm arising from the use of the content or services, except where liability cannot be excluded by law.

13. User Account

The user is responsible for the accuracy of registration data and for keeping login credentials confidential.

PortofinoTrek may suspend or restrict access in the event of misuse, breach of these Terms, fraudulent activity, non-payment or unlawful use.

14. Intellectual Property

All website content, including maps, texts, images, data, tracks, route processing, layouts, graphics and digital materials, unless otherwise indicated, is protected by applicable intellectual property laws and may not be copied, redistributed, resold or commercially exploited without written permission.

15. Service Availability and Modifications

PortofinoTrek may update, modify, suspend or discontinue, in whole or in part, the website, individual features, tools, access categories or products for technical, organisational, legal or commercial reasons.

Changes shall not apply retroactively to purchases already completed, except where strictly necessary for technical, legal or security reasons.

16. Privacy

Personal data is processed in accordance with the Privacy Policy and the Cookie Policy, where available at those URLs or equivalent URLs published on the website.

17. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law, without prejudice to any mandatory consumer protection provisions applicable in the consumer’s country of habitual residence.

For any dispute relating to the interpretation, validity or performance of these Terms, where the user qualifies as a consumer, the courts of the consumer’s place of residence or domicile shall have jurisdiction where required by applicable law.